Rythm Health, Inc.

Last updated: February 11, 2025

1. Full Refund Eligibility

   • Rythm offers a 30-day money-back guarantee on first-time purchases only. This guarantee applies exclusively to customers who complete the full testing process. To qualify for a refund under the money-back guarantee, all of the following conditions must be met:

   • This was your first test with Rythm

   • You completed the test, meaning a sample was successfully collected and returned to the laboratory

   • Your refund request is submitted within 7 days of receiving your results

     
     If you received a damaged kit, missing components, or experienced an issue that prevented you from completing the test, please contact our customer care team. These situations are reviewed separately and may qualify for a replacement kit or refund at our discretion.

     
     

2. Return and Refund Policy for Subsequent Orders

   • Refunds for subsequent purchases are subject to the following return policy:

     If you would like a refund for any subsequent order, you must submit a refund form. If a return is approved, we will provide instructions on how and where to return any eligible unused product. Products must be returned in accordance with those instructions to qualify for a refund. Approved refunds will be issued to the original form of payment within six weeks of receipt of the returned product. Shipping costs are non-refundable.

   • Because Rythm provides regulated clinical laboratory services, used kits or kits for which a sample has been collected or returned to the laboratory are not eligible for return or refund.

     If you receive a damaged item or an incorrect order, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate.

     
     

3. Reversal of Your Latest Monthly Charge

   • You may request a reversal of your most recent monthly charge only if the kit has not yet been prepared to shipped. Once a kit has shipped or laboratory testing resources have been utilized, that charge is no longer eligible for reversal.

   • To request a charge reversal, please text or email the Rythm Health customer care team.

4. Shipping, Sample Stability, and Exceptions

   • If shipping delays, transit damage, or other logistical issues prevent testing from being completed within validated sample stability timelines, Rythm will review the situation on a case-by-case basis.

   • In such cases, we may offer a replacement kit or refund at our discretion.

   
   

5. Skipping Policy

   • Skip Limit:
     • You may skip up to 90 days at a time.

   • To initiate a skip:

     • Log in to your Rythm Health dashboard

     • Navigate to membership billing settings

     • Select “Skip a month” and choose a duration of up to 90 days

6. Cancellation & Refund Process

   • To cancel your membership:
     • Log in to your Rythm Health dashboard
     • Navigate to account billing
     • Select “Manage Shipping and Payment”
     • Complete the cancellation process

   • Cancellation does not automatically trigger a refund. Refund eligibility is governed by the policies outlined above.

     
     

7. Refund Issuance

   • Approved refunds are issued to the original form of payment.

   • Depending on your financial institution, it may take several business days for refunded funds to appear in your account.

8. Contact Us

   • For any questions regarding your membership, skipping, refunds, or reversals, please contact Rythm Health Billing at:Email: [email protected]

   • Provide your membership details and any relevant information to expedite support.

9. Policy Changes

   • Rythm Health reserves the right to update or modify this policy at any time.

   • Changes become effective immediately upon posting to our website.