FAQs
FAQs
Getting Started
How does Rythm work?
Rythm helps you understand your health through regular at-home blood testing, personalized insights, and ongoing guidance. Each month, you’ll receive a test kit, collect your sample at home, return it to the lab, and review your results in the Rythm app. Over time, your results can help you see trends in key biomarkers and better understand how factors like nutrition, exercise, sleep, stress, illness, and recovery may affect your health.
Why monthly?
Most lab testing offers a single snapshot in time. Rythm is designed to help you see the bigger picture by tracking your biomarkers consistently over time.
Monthly testing makes it easier to recognize meaningful trends and understand how your lifestyle may be affecting your results. Changes in training, nutrition, sleep, stress, alcohol use, illness, medication, menstrual cycle, and recovery can all influence biomarkers. With more frequent testing, you can see what may be moving your markers in a positive direction and where you may want to make adjustments.
Your results are personal to you. The goal is not to chase one “perfect” number, but to better understand your individual baseline, monitor change over time, and build habits that support your long-term wellness.
If you would prefer a different cadence you can all find your own Rythm by skipping for up to 90 days.
Where is Rythm available?
Rythm is currently available throughout the United States, including all 50 states. To use Rythm, you’ll need to have a U.S. shipping address where FedEx can deliver your kit and collect or accept your completed sample for return.
At this time, Rythm is only available in the United States and does not ship internationally.
What’s included in a Rythm membership?
Your Rythm membership includes a monthly at-home testing kit, lab analysis of your sample, access to your results through the Rythm platform, and personalized guidance from the Rythm AI Coach.
Your kit includes the materials needed to collect and return your blood sample. Once your sample has been processed, you’ll be able to view your biomarker results, track changes over time, and use your insights to better understand your health trends.
What does Rythm test for?
Rythm measures key biomarkers related to several major areas of health, including heart health, hormones, metabolic function, liver health, and kidney health.
Our panel is designed to provide a broader view of how your body is functioning, rather than focusing on one health category alone. Because biomarker results are most useful in context, Rythm also helps you follow changes over time and understand trends across your results.
You can view the complete Rythm biomarker panel at rythmhealth.com/what-we-test.
Are my results accurate?
Yes, Rythm is built on transparency, validated methods, and established science. We use FDA-cleared devices for blood collection, and CLIA-certified, CAP-accredited labs for analysis to ensure the highest standards of accuracy and reliability. As with any lab test, results can be affected by factors such as collection technique, fasting status, hydration, illness, medication, and timing. Following the instructions in your kit as closely as possible helps support an accurate sample and reliable results.
How long does it take to receive my first kit?
Your kit typically ships within 2 business days. Once shipped, delivery usually takes an additional business day, so you can expect to receive your kit within about 3 business days total.
We recommend returning your completed sample within 7 days of receiving your kit. However, your kit does not expire, so you can test whenever you’re ready.
Can I use Rythm if I already see a doctor?
Rythm is designed to complement, not replace, your relationship with your doctor. Regular testing helps you track your biomarker trends over time and better understand how lifestyle changes may affect your results. You can share your results with your provider to support more informed conversations at your appointments.
What happens after I sign up?
Your kit will arrive within 2–3 business days, and you’ll receive a notification once it ships. Complete your collection while fasted, ideally first thing in the morning, then return your sample to the lab within 7 days for the fastest results.
You can schedule a complimentary FedEx pickup by scanning the QR code on your sample bag, or drop it off at a FedEx location. We recommend returning your sample Monday through Thursday when possible to support overnight delivery to the lab, though weekend returns are okay, too. Your results will be ready within 3 business days after the lab receives your sample and will be available in your Rythm dashboard.
Getting Started
How does Rythm work?
Rythm helps you understand your health through regular at-home blood testing, personalized insights, and ongoing guidance. Each month, you’ll receive a test kit, collect your sample at home, return it to the lab, and review your results in the Rythm app. Over time, your results can help you see trends in key biomarkers and better understand how factors like nutrition, exercise, sleep, stress, illness, and recovery may affect your health.
Why monthly?
Most lab testing offers a single snapshot in time. Rythm is designed to help you see the bigger picture by tracking your biomarkers consistently over time.
Monthly testing makes it easier to recognize meaningful trends and understand how your lifestyle may be affecting your results. Changes in training, nutrition, sleep, stress, alcohol use, illness, medication, menstrual cycle, and recovery can all influence biomarkers. With more frequent testing, you can see what may be moving your markers in a positive direction and where you may want to make adjustments.
Your results are personal to you. The goal is not to chase one “perfect” number, but to better understand your individual baseline, monitor change over time, and build habits that support your long-term wellness.
If you would prefer a different cadence you can all find your own Rythm by skipping for up to 90 days.
Where is Rythm available?
Rythm is currently available throughout the United States, including all 50 states. To use Rythm, you’ll need to have a U.S. shipping address where FedEx can deliver your kit and collect or accept your completed sample for return.
At this time, Rythm is only available in the United States and does not ship internationally.
What’s included in a Rythm membership?
Your Rythm membership includes a monthly at-home testing kit, lab analysis of your sample, access to your results through the Rythm platform, and personalized guidance from the Rythm AI Coach.
Your kit includes the materials needed to collect and return your blood sample. Once your sample has been processed, you’ll be able to view your biomarker results, track changes over time, and use your insights to better understand your health trends.
What does Rythm test for?
Rythm measures key biomarkers related to several major areas of health, including heart health, hormones, metabolic function, liver health, and kidney health.
Our panel is designed to provide a broader view of how your body is functioning, rather than focusing on one health category alone. Because biomarker results are most useful in context, Rythm also helps you follow changes over time and understand trends across your results.
You can view the complete Rythm biomarker panel at rythmhealth.com/what-we-test.
Are my results accurate?
Yes, Rythm is built on transparency, validated methods, and established science. We use FDA-cleared devices for blood collection, and CLIA-certified, CAP-accredited labs for analysis to ensure the highest standards of accuracy and reliability. As with any lab test, results can be affected by factors such as collection technique, fasting status, hydration, illness, medication, and timing. Following the instructions in your kit as closely as possible helps support an accurate sample and reliable results.
How long does it take to receive my first kit?
Your kit typically ships within 2 business days. Once shipped, delivery usually takes an additional business day, so you can expect to receive your kit within about 3 business days total.
We recommend returning your completed sample within 7 days of receiving your kit. However, your kit does not expire, so you can test whenever you’re ready.
Can I use Rythm if I already see a doctor?
Rythm is designed to complement, not replace, your relationship with your doctor. Regular testing helps you track your biomarker trends over time and better understand how lifestyle changes may affect your results. You can share your results with your provider to support more informed conversations at your appointments.
What happens after I sign up?
Your kit will arrive within 2–3 business days, and you’ll receive a notification once it ships. Complete your collection while fasted, ideally first thing in the morning, then return your sample to the lab within 7 days for the fastest results.
You can schedule a complimentary FedEx pickup by scanning the QR code on your sample bag, or drop it off at a FedEx location. We recommend returning your sample Monday through Thursday when possible to support overnight delivery to the lab, though weekend returns are okay, too. Your results will be ready within 3 business days after the lab receives your sample and will be available in your Rythm dashboard.
Billing, Insurance & HSA/FSA
Is Rythm covered by insurance?
Rythm is not currently billed through insurance. However, Rythm is HSA/FSA eligible, so you may be able to use your HSA or FSA card at checkout.
Depending on your plan, you may also be able to submit your receipt to your insurance provider or benefits administrator for possible reimbursement. Reimbursement is determined by your individual plan, so we recommend checking directly with your provider if you have questions about eligibility.
Where can I find my HSA/FSA receipt?
You can access your HSA/FSA receipt from your Rythm dashboard at rythmhealth.com. Log in, then go to Account → Billing → Manage Payment and scroll down to Invoice History to download your receipt.
When will I be charged?
You’ll be charged on the day you place your initial order. That date becomes your recurring billing date, and your subscription will renew every 30 days.
We’ll send you a notification three days before your billing date, giving you time to adjust your testing cadence or skip a month. If you need more time between kits, you can skip up to three months at a time.
What is your refund policy?
Rythm offers a 30-day money-back guarantee for first-time purchases only. To qualify, you must complete the full testing process and submit your refund request within 7 days of receiving your results.
If you have any issues with your kit or collection, text our Support team at 1 (866) 740-3447 or log in to your Rythm dashboard to connect with our Support team via live chat.
For full details, visit: Rythm’s Refund and Skip Policy
How do I update my payment information?
Log in to your Rythm Billing Page. From there, go to Account, scroll to the Billing section, and select Manage Payment Method.
Enter your new credit card or bank account details to save them. Your updated payment method will be used for future transactions.
Billing, Insurance & HSA/FSA
Is Rythm covered by insurance?
Rythm is not currently billed through insurance. However, Rythm is HSA/FSA eligible, so you may be able to use your HSA or FSA card at checkout.
Depending on your plan, you may also be able to submit your receipt to your insurance provider or benefits administrator for possible reimbursement. Reimbursement is determined by your individual plan, so we recommend checking directly with your provider if you have questions about eligibility.
Where can I find my HSA/FSA receipt?
You can access your HSA/FSA receipt from your Rythm dashboard at rythmhealth.com. Log in, then go to Account → Billing → Manage Payment and scroll down to Invoice History to download your receipt.
When will I be charged?
You’ll be charged on the day you place your initial order. That date becomes your recurring billing date, and your subscription will renew every 30 days.
We’ll send you a notification three days before your billing date, giving you time to adjust your testing cadence or skip a month. If you need more time between kits, you can skip up to three months at a time.
What is your refund policy?
Rythm offers a 30-day money-back guarantee for first-time purchases only. To qualify, you must complete the full testing process and submit your refund request within 7 days of receiving your results.
If you have any issues with your kit or collection, text our Support team at 1 (866) 740-3447 or log in to your Rythm dashboard to connect with our Support team via live chat.
For full details, visit: Rythm’s Refund and Skip Policy
How do I update my payment information?
Log in to your Rythm Billing Page. From there, go to Account, scroll to the Billing section, and select Manage Payment Method.
Enter your new credit card or bank account details to save them. Your updated payment method will be used for future transactions.
Membership & Account
How do I log into my account?
Visit rythmhealth.com and select Log In in the top-right corner. Enter the email address and password associated with your Rythm account to access your dashboard.
Can I share my Rythm Dashboard?
You can share your Rythm Health results with anyone by creating a public link directly from your dashboard.
Here’s how to do it:
Go to the Results tab in your Rythm Dashboard.
Click the “Share” button.
Select “Create link” to generate a shareable link.
This link allows you to share your results with whoever you’d like, including medical providers, friends, or coaches. Your results are private and only accessible to those you share the link with.
What types of messages can I expect?
You’ll only hear from us occasionally, and only when it’s relevant. That means tools, insights, or product features based on your unique health data. We’ll only send things we genuinely think could benefit you. We don’t do spam.
Do I need a subscription to get my results?
If you cancel your subscription, you’ll still receive results for any samples you submit, including samples collected with unused kits you’ve already received.
For the most meaningful view of your health trends, we recommend completing at least three tests to establish a stronger baseline. After your second completed test, you’ll unlock your Rythm Score and Biological Age.
Where do I find my results?
Once your results are ready, we’ll notify you by text and emails with a link to view them. You can also log in to your Rythm app and select the Results tab at any time.
Where can I get the PDF/CSV?
To download your results, log in to your Rythm dashboard and go to the Health Records tab. Select Download to save your results as a PDF or CSV. You can print or share these files with any clinician you choose, helping you keep your health information organized for more productive conversations.
How can I skip a month?
You can log into your dashboard, then go to Accounts, then Billing, then select the date that works for you. You can skip up to 90 days at a time, any time!
Can I just buy one kit?
We have a flexible monthly subscription, but you can cancel your subscription at any time via your dashboard.
Can my spouse and I share an account?
As each kit is made to the person, each individual must have their own subscription. You may not share accounts or kits.
Can I do more than one test a month?
Yes! You can order additional tests at any time by going to your Dashboard, Accounts, Billing, and then select “Get Kit Now”.
Can I switch to a quarterly plan?
While we cannot automate a quarterly cadence, you can do so manually via your dashboard. You can skip up to 90 days at a time, any time!
How do I cancel my subscription?
You can cancel by logging into your account, going to Accounts, then Billing, then selecting “Cancel Subscription” on the bottom right hand corner of the page. You can still access your results after cancelling.
Membership & Account
How do I log into my account?
Visit rythmhealth.com and select Log In in the top-right corner. Enter the email address and password associated with your Rythm account to access your dashboard.
Can I share my Rythm Dashboard?
You can share your Rythm Health results with anyone by creating a public link directly from your dashboard.
Here’s how to do it:
Go to the Results tab in your Rythm Dashboard.
Click the “Share” button.
Select “Create link” to generate a shareable link.
This link allows you to share your results with whoever you’d like, including medical providers, friends, or coaches. Your results are private and only accessible to those you share the link with.
What types of messages can I expect?
You’ll only hear from us occasionally, and only when it’s relevant. That means tools, insights, or product features based on your unique health data. We’ll only send things we genuinely think could benefit you. We don’t do spam.
Do I need a subscription to get my results?
If you cancel your subscription, you’ll still receive results for any samples you submit, including samples collected with unused kits you’ve already received.
For the most meaningful view of your health trends, we recommend completing at least three tests to establish a stronger baseline. After your second completed test, you’ll unlock your Rythm Score and Biological Age.
Where do I find my results?
Once your results are ready, we’ll notify you by text and emails with a link to view them. You can also log in to your Rythm app and select the Results tab at any time.
Where can I get the PDF/CSV?
To download your results, log in to your Rythm dashboard and go to the Health Records tab. Select Download to save your results as a PDF or CSV. You can print or share these files with any clinician you choose, helping you keep your health information organized for more productive conversations.
How can I skip a month?
You can log into your dashboard, then go to Accounts, then Billing, then select the date that works for you. You can skip up to 90 days at a time, any time!
Can I just buy one kit?
We have a flexible monthly subscription, but you can cancel your subscription at any time via your dashboard.
Can my spouse and I share an account?
As each kit is made to the person, each individual must have their own subscription. You may not share accounts or kits.
Can I do more than one test a month?
Yes! You can order additional tests at any time by going to your Dashboard, Accounts, Billing, and then select “Get Kit Now”.
Can I switch to a quarterly plan?
While we cannot automate a quarterly cadence, you can do so manually via your dashboard. You can skip up to 90 days at a time, any time!
How do I cancel my subscription?
You can cancel by logging into your account, going to Accounts, then Billing, then selecting “Cancel Subscription” on the bottom right hand corner of the page. You can still access your results after cancelling.
Testing and Results
What do I do with my results? Will my results include an explanation?
Each biomarker in your Rythm dashboard includes helpful information about what it measures, what your results may mean, and lifestyle habits that may help support healthy levels.
If you’d like more personalized guidance, you can also use your AI Coach to ask questions about your results or get recommendations tailored to your biomarkers.
Can I do this while pregnant?
Yes you can. We have pregnancy reference ranges. Tracking can be helpful during pregnancy, especially for spotting trends over time. Just a heads-up: pregnancy naturally shifts many biomarkers outside typical ranges for non‑pregnant adults, so results should be interpreted in that context.
Do you prescribe medication/treatment?
Rythm is designed to provide health insights, but it doesn’t replace medical care. We don’t diagnose, treat, or prescribe, so if you have any symptoms or concerns, we recommend following up with your primary care provider.
Will my doctor accept these results?
Yes Rythm results are CLIA certified lab results. Whether your doctor will accept Rythm test results depends on their individual discretion. Rythm results are highly accurate, processed at CLIA-certified laboratories using FDA-cleared instruments, and are suitable for sharing with your physician. However, your doctor may recommend additional testing based on your specific health needs or goals, and acceptance of outside results can vary between providers.
What does a critical value mean?
A "critical value" in your test results means that a result is flagged as critical or abnormal. If you receive such a result, it is your responsibility to take appropriate action by consulting your primary care provider or another qualified healthcare provider.
What does it mean if my sample was rejected due to hemolysis
If your sample is rejected due to hemolysis, it means the red blood cells in your sample broke down during the testing process. This is something that can happen from time to time, even in traditional labs, and is simply a natural part of how blood samples behave in certain conditions. Hemolysis can happen due to external factors like temperature or individual variability, even when collection is done correctly. It can also depend on the person.
What does it mean if my sample was rejected due to insufficient volume
If your sample is rejected due to insufficient volume, it means the lab was unable to process it as there wasn't enough usable plasma available for testing. In some cases, a sample can look complete but still yield less usable plasma than required for processing due to factors that aren't visible during collection.
What if my results are missing biomarkers?
In some cases, certain biomarkers may not be included in a report if the sample falls outside the stability window needed for accurate measurement or if there is not enough sample volume collected to run specific tests accurately. Some markers are more time-sensitive than others, and if there’s too much time between collection and when the lab processes the sample, we’re unable to ensure a reliable result.
This can happen due to factors outside your control, such as transit delays or collection challenges. To help reduce the chances of this happening, we recommend shipping your sample the same day it’s collected, ideally Monday through Thursday, and ensuring the collection tube is filled to the top.
Lab credentials, clinicians license, etc
All Rythm results are reviewed and signed off by a state licensed physician before being made available to you, ensuring accuracy and compliance with lab requirements. To verify our certifications, you can search both the CLIA and CAP databases for “Rythm Health.” When searching the CAP directory, select Nebraska as the state.
Should I test when I’m sick
Being sick can affect your results. We recommend waiting a week before doing the test to get the most accurate data.
When will I get my results?
Once your sample begins processing, your results will be available within 48 hours. You will be notified through text once your results are ready to review.
Can I test more than what’s on your panel?
We don't offer any additional testing at the moment, but an add-on option is on the roadmap and will be available in the near future.
What are personalized Insights?
Personalized insights on your dashboard refer to tailored information and recommendations you receive based on your individual health data and lab results.
Explanations for any biomarkers outside the optimal range, plus factors that may influence them
Actionable, biomarker-specific tips to help you improve or maintain your health
AI-powered recommendations to help you understand your results and make lifestyle changes
They're designed to help you interpret your numbers and make informed health decisions.
Is there a limit on the AI Coach?
There is no limit on the AI Coach feature as long as your subscription is active. The AI Coach is included with all subscriptions and provides unlimited personalized AI insights and coaching based on your health data, helping you interpret your biomarkers and make informed decisions about your health.
Testing and Results
What do I do with my results? Will my results include an explanation?
Each biomarker in your Rythm dashboard includes helpful information about what it measures, what your results may mean, and lifestyle habits that may help support healthy levels.
If you’d like more personalized guidance, you can also use your AI Coach to ask questions about your results or get recommendations tailored to your biomarkers.
Can I do this while pregnant?
Yes you can. We have pregnancy reference ranges. Tracking can be helpful during pregnancy, especially for spotting trends over time. Just a heads-up: pregnancy naturally shifts many biomarkers outside typical ranges for non‑pregnant adults, so results should be interpreted in that context.
Do you prescribe medication/treatment?
Rythm is designed to provide health insights, but it doesn’t replace medical care. We don’t diagnose, treat, or prescribe, so if you have any symptoms or concerns, we recommend following up with your primary care provider.
Will my doctor accept these results?
Yes Rythm results are CLIA certified lab results. Whether your doctor will accept Rythm test results depends on their individual discretion. Rythm results are highly accurate, processed at CLIA-certified laboratories using FDA-cleared instruments, and are suitable for sharing with your physician. However, your doctor may recommend additional testing based on your specific health needs or goals, and acceptance of outside results can vary between providers.
What does a critical value mean?
A "critical value" in your test results means that a result is flagged as critical or abnormal. If you receive such a result, it is your responsibility to take appropriate action by consulting your primary care provider or another qualified healthcare provider.
What does it mean if my sample was rejected due to hemolysis
If your sample is rejected due to hemolysis, it means the red blood cells in your sample broke down during the testing process. This is something that can happen from time to time, even in traditional labs, and is simply a natural part of how blood samples behave in certain conditions. Hemolysis can happen due to external factors like temperature or individual variability, even when collection is done correctly. It can also depend on the person.
What does it mean if my sample was rejected due to insufficient volume
If your sample is rejected due to insufficient volume, it means the lab was unable to process it as there wasn't enough usable plasma available for testing. In some cases, a sample can look complete but still yield less usable plasma than required for processing due to factors that aren't visible during collection.
What if my results are missing biomarkers?
In some cases, certain biomarkers may not be included in a report if the sample falls outside the stability window needed for accurate measurement or if there is not enough sample volume collected to run specific tests accurately. Some markers are more time-sensitive than others, and if there’s too much time between collection and when the lab processes the sample, we’re unable to ensure a reliable result.
This can happen due to factors outside your control, such as transit delays or collection challenges. To help reduce the chances of this happening, we recommend shipping your sample the same day it’s collected, ideally Monday through Thursday, and ensuring the collection tube is filled to the top.
Lab credentials, clinicians license, etc
All Rythm results are reviewed and signed off by a state licensed physician before being made available to you, ensuring accuracy and compliance with lab requirements. To verify our certifications, you can search both the CLIA and CAP databases for “Rythm Health.” When searching the CAP directory, select Nebraska as the state.
Should I test when I’m sick
Being sick can affect your results. We recommend waiting a week before doing the test to get the most accurate data.
When will I get my results?
Once your sample begins processing, your results will be available within 48 hours. You will be notified through text once your results are ready to review.
Can I test more than what’s on your panel?
We don't offer any additional testing at the moment, but an add-on option is on the roadmap and will be available in the near future.
What are personalized Insights?
Personalized insights on your dashboard refer to tailored information and recommendations you receive based on your individual health data and lab results.
Explanations for any biomarkers outside the optimal range, plus factors that may influence them
Actionable, biomarker-specific tips to help you improve or maintain your health
AI-powered recommendations to help you understand your results and make lifestyle changes
They're designed to help you interpret your numbers and make informed health decisions.
Is there a limit on the AI Coach?
There is no limit on the AI Coach feature as long as your subscription is active. The AI Coach is included with all subscriptions and provides unlimited personalized AI insights and coaching based on your health data, helping you interpret your biomarkers and make informed decisions about your health.
Sample Collection
What would I do if my sample didn’t fill up all the way?
We do require your sample to be about 75% full to ensure a successful collection. If you feel your sample didn't fill up all the way or would just like us to take a look, please reach out to our Customer Experience team via text and we will assist with some tips for collection and provide next steps if needed.
Do I need to be fasted?
For best results, you should collect your sample first thing in the morning before eating or exercising. We recommend fasting 8-12 hours before taking your sample.
Sample Collection
What would I do if my sample didn’t fill up all the way?
We do require your sample to be about 75% full to ensure a successful collection. If you feel your sample didn't fill up all the way or would just like us to take a look, please reach out to our Customer Experience team via text and we will assist with some tips for collection and provide next steps if needed.
Do I need to be fasted?
For best results, you should collect your sample first thing in the morning before eating or exercising. We recommend fasting 8-12 hours before taking your sample.
Shipping and Sample Return
How does shipping work?
Once your order is placed, your kit will be delivered to you within 96 hours. We provide an overnight priority shipping label via FedEx with every kit to ensure the most efficient return to our lab. After you collect your sample, you can drop it off at your nearest FedEx location or schedule a free FedEx pickup directly through your Rythm dashboard.
Do the tests expire?
Our tests do not expire, so you’re always welcome to test whenever works best for you. If you do need more time, you can update the lab on when you plan to collect your sample directly from your dashboard.
How to find when my next delivery is?
You can do so by logging into your dashboard, then going to Accounts, then Billing. Your next kit’s date will be labeled under “Next Bill Date“ in the middle of the page.
How do I update my shipping address?
You can do so by logging into your dashboard, then going to Account, then Profile. Under the “Contact Information” section, click the three dots on the right hand side, and make your desired changes.
How do I schedule a FedEx pickup?
Once you collect your sample, you can scan the QR code on your sample baggie. After you have filled out your sample’s collection details, you will be prompted with the option to schedule a FedEx pickup. After you have filled out the pick up form, you can add any specific details to the notes section (phone number, package location, etc). Once you have selected your 4 hour time slot, and hit confirm, you are all set!
Can I drop off my sample myself?
Yes! We encourage Rythm users to drop off their samples at a FedEx Ship Center or affiliate near them. You can reach out to our Customer Experience team to help find a location near you!
Should I keep my sample in the refrigerator?
No temperature fluctuations lead to inaccurate results, please keep your sample out of direct sunlight and stored at room temperature until it is dropped off with FedEx or picked up.
Will my sample overheat in transit?
There’s a lithium heparin anticoagulant in the tube to keep your sample stable during the shipping window. This helps maintain the integrity of your blood until it reaches the lab.
How does the sample stay stable during shipping?
Rythm's panel was deliberately selected and validated around the realities of overnight shipping: lithium heparin tubes that resist clotting in transit, biomarkers with individually validated ambient-stability windows, a rigid protective travel tube that guards against compression and leaks, priority overnight shipping, and immediate accessioning on arrival. Because Rythm owns the entire pathway from warehouse to laboratory, your sample never leaves its oversight every transition is scanned, time-stamped, and monitored.
Shipping and Sample Return
How does shipping work?
Once your order is placed, your kit will be delivered to you within 96 hours. We provide an overnight priority shipping label via FedEx with every kit to ensure the most efficient return to our lab. After you collect your sample, you can drop it off at your nearest FedEx location or schedule a free FedEx pickup directly through your Rythm dashboard.
Do the tests expire?
Our tests do not expire, so you’re always welcome to test whenever works best for you. If you do need more time, you can update the lab on when you plan to collect your sample directly from your dashboard.
How to find when my next delivery is?
You can do so by logging into your dashboard, then going to Accounts, then Billing. Your next kit’s date will be labeled under “Next Bill Date“ in the middle of the page.
How do I update my shipping address?
You can do so by logging into your dashboard, then going to Account, then Profile. Under the “Contact Information” section, click the three dots on the right hand side, and make your desired changes.
How do I schedule a FedEx pickup?
Once you collect your sample, you can scan the QR code on your sample baggie. After you have filled out your sample’s collection details, you will be prompted with the option to schedule a FedEx pickup. After you have filled out the pick up form, you can add any specific details to the notes section (phone number, package location, etc). Once you have selected your 4 hour time slot, and hit confirm, you are all set!
Can I drop off my sample myself?
Yes! We encourage Rythm users to drop off their samples at a FedEx Ship Center or affiliate near them. You can reach out to our Customer Experience team to help find a location near you!
Should I keep my sample in the refrigerator?
No temperature fluctuations lead to inaccurate results, please keep your sample out of direct sunlight and stored at room temperature until it is dropped off with FedEx or picked up.
Will my sample overheat in transit?
There’s a lithium heparin anticoagulant in the tube to keep your sample stable during the shipping window. This helps maintain the integrity of your blood until it reaches the lab.
How does the sample stay stable during shipping?
Rythm's panel was deliberately selected and validated around the realities of overnight shipping: lithium heparin tubes that resist clotting in transit, biomarkers with individually validated ambient-stability windows, a rigid protective travel tube that guards against compression and leaks, priority overnight shipping, and immediate accessioning on arrival. Because Rythm owns the entire pathway from warehouse to laboratory, your sample never leaves its oversight every transition is scanned, time-stamped, and monitored.
Privacy Data
Are you HIPAA compliant?
Yes. We follow strict HIPAA guidelines to keep your information safe and secure.
Is my data safe?
Your data with Rythm Health is kept safe and confidential, following strict HIPAA guidelines. Your health information is only used for your testing and results, and is never transferred to third parties without your consent.
Can I delete my data?
Yes, you can request a permanent deletion of your data.
How is the sample discarded after processing?
After your blood sample has been tested, any remaining sample is discarded as regulated biohazard waste per CLIA and CAP guidelines. The disposal process follows strict biohazard and regulatory guidelines to ensure safety and compliance. This involves:
Sealing and sterilizing the sample after testing is complete.
Destroying the sample by incineration or through approved medical waste disposal methods.
Ensuring full safety and compliance with federal and state regulations.
No samples are stored after testing, and they are never returned to individuals or used for any other purpose beyond the original test. This ensures that all samples are securely destroyed.
Privacy Data
Are you HIPAA compliant?
Yes. We follow strict HIPAA guidelines to keep your information safe and secure.
Is my data safe?
Your data with Rythm Health is kept safe and confidential, following strict HIPAA guidelines. Your health information is only used for your testing and results, and is never transferred to third parties without your consent.
Can I delete my data?
Yes, you can request a permanent deletion of your data.
How is the sample discarded after processing?
After your blood sample has been tested, any remaining sample is discarded as regulated biohazard waste per CLIA and CAP guidelines. The disposal process follows strict biohazard and regulatory guidelines to ensure safety and compliance. This involves:
Sealing and sterilizing the sample after testing is complete.
Destroying the sample by incineration or through approved medical waste disposal methods.
Ensuring full safety and compliance with federal and state regulations.
No samples are stored after testing, and they are never returned to individuals or used for any other purpose beyond the original test. This ensures that all samples are securely destroyed.
Troubleshooting
Logging into account but prompted to checkout
If you’re being prompted to check out but already have a Rythm account, it usually means you’re signed in with a different email address. Please click Back to Details in the upper-left corner, sign out, then sign back in using the email address associated with your existing account.
Resetting password
If you need to reset your password when trying to sign into your dashboard, you can request a reset code to be sent to your email address on file to be inputted directly into the sign-in window.
Fedex missed pickup window
If FedEx has missed your pick up window, you can reach out to our Customer Experience team via SMS, live chat, or email, and they will be able to reschedule a pick up for you.
Forgot to register sample
If you have already shipped your sample out, you can manually access your registration/intake form by logging into your dashboard, then going to your Health Records tab on the left hand side drop down, then selecting the kit in questions. You can them fill our your form, and submit!
Referral link missing
We have a talented and dedicated Customer Experience team working 7 days a week to deliver support. You can reach out via SMS, live chat on rythmhealth.com or via email at support@rythmhealth.com
Created a duplicate account
We have a talented and dedicated Customer Experience team working 7 days a week to deliver support. You can reach out via SMS, live chat on rythmhealth.com or via email at support@rythmhealth.com
Troubleshooting
Logging into account but prompted to checkout
If you’re being prompted to check out but already have a Rythm account, it usually means you’re signed in with a different email address. Please click Back to Details in the upper-left corner, sign out, then sign back in using the email address associated with your existing account.
Resetting password
If you need to reset your password when trying to sign into your dashboard, you can request a reset code to be sent to your email address on file to be inputted directly into the sign-in window.
Fedex missed pickup window
If FedEx has missed your pick up window, you can reach out to our Customer Experience team via SMS, live chat, or email, and they will be able to reschedule a pick up for you.
Forgot to register sample
If you have already shipped your sample out, you can manually access your registration/intake form by logging into your dashboard, then going to your Health Records tab on the left hand side drop down, then selecting the kit in questions. You can them fill our your form, and submit!
Referral link missing
We have a talented and dedicated Customer Experience team working 7 days a week to deliver support. You can reach out via SMS, live chat on rythmhealth.com or via email at support@rythmhealth.com
Created a duplicate account
We have a talented and dedicated Customer Experience team working 7 days a week to deliver support. You can reach out via SMS, live chat on rythmhealth.com or via email at support@rythmhealth.com
4.8 stars • 10M+ results delivered
LABOR DAY SALE • 25% OFF
The World’s
Easiest Blood Test
HIPAA
Compliant
FDA
Cleared Device
CLIA
Certified
CAP
Accredited
CLEP
Permitted
At-home Blood Test
MONTHLY
FLEXIBLE SUBSCRIPTION
SUBSCRIPTION
Get 25% off
$79.00
$59.25
+ Shipping and Tax
Painless At-home Collection
Ships within 1 business day
Free pick-up from your home
Results <48hrs
Unlimited Personalized AI Insights
Your health data stays private.
Get 25% off
$79.00
$59.25
+ shipping & tax
Easily Skip or Cancel Anytime
30-Day Money Back Guarantee
HSA/FSA Eligible
Less than 1% of customers use our Money-Back Guarantee
The collection process is easy and painless.
“The panel itself makes consistent monitoring of key bloodwork simple and straightforward, and I can count on fast and accurate results every month. Overall an excellent experience that I expect to continue to use for years to come.”
by Jon R.
Verified on Trustpilot
97%
Enjoyed the
collection experience
91%
Learn something
new about their health
85%
Made changes to
their lifestyle.
93%
Recommended Rythm
to friends & family
Do I have to test monthly?
We’re a monthly subscription, but you have full flexibility. You can skip up to 90 days at a time or cancel anytime directly from your Rythm dashboard. We typically recommend completing at least 3 tests to establish a more accurate baseline before skipping. That said, you won’t be charged for any months you choose to skip.
Can I cancel my subscription without fee's?
Yes, you can cancel anytime without any fees.
How often is best to test?
We recommend testing every month, but you’re free to skip up to 90 days between tests if you prefer a more quarterly cadence.
Order and delivery details
Kits ship within 1–2 days of placing your order. You’ll receive a tracking email once it ships, and delivery typically takes about 2 business days (around 4 days total from order to arrival).
Do you sell or share my health data?
No, Rythm Health does not share or sell your information to anyone. Your health information is protected under strict HIPAA guidelines and is only used to process your testing and provide your results. We will never share your data with a third party without your explicit consent.
What our customers are saying
4.8 stars • 10M+ results delivered
LABOR DAY SALE • 25% OFF
The World’s
Easiest Blood Test
HIPAA
Compliant
FDA
Cleared Device
CLIA
Certified
CAP
Accredited
CLEP
Permitted
At-home Blood Test
MONTHLY
FLEXIBLE SUBSCRIPTION
SUBSCRIPTION
Get 25% off
$79.00
$59.25
+ Shipping and Tax
Painless At-home Collection
Ships within 1 business day
Free pick-up from your home
Results <48hrs
Unlimited Personalized AI Insights
Your health data stays private.
Get 25% off
$79.00
$59.25
+ shipping & tax
Easily Skip or Cancel Anytime
30-Day Money Back Guarantee
HSA/FSA Eligible
Less than 1% of customers use our Money-Back Guarantee
The collection process is easy and painless.
“The panel itself makes consistent monitoring of key bloodwork simple and straightforward, and I can count on fast and accurate results every month. Overall an excellent experience that I expect to continue to use for years to come.”
by Jon R.
Verified on Trustpilot
97%
Enjoyed the
collection
91%
Learn something
new
85%
Made changes to
their lifestyle.
93%
Recommended
Rythm
Do I have to test monthly?
We’re a monthly subscription, but you have full flexibility. You can skip up to 90 days at a time or cancel anytime directly from your Rythm dashboard. We typically recommend completing at least 3 tests to establish a more accurate baseline before skipping. That said, you won’t be charged for any months you choose to skip.
Can I cancel my subscription without fee's?
Yes, you can cancel anytime without any fees.
How often is best to test?
We recommend testing every month, but you’re free to skip up to 90 days between tests if you prefer a more quarterly cadence.
Order and delivery details
Kits ship within 1–2 days of placing your order. You’ll receive a tracking email once it ships, and delivery typically takes about 2 business days (around 4 days total from order to arrival).
Do you sell or share my health data?
No, Rythm Health does not share or sell your information to anyone. Your health information is protected under strict HIPAA guidelines and is only used to process your testing and provide your results. We will never share your data with a third party without your explicit consent.
What our customers are saying
4.8 stars • 10M+ results
LABOR DAY SALE • 25% OFF
The World’s
Easiest Blood Test
HIPAA
Compliant
FDA
Cleared Device
CLIA
Certified
CAP
Accredited
CLEP
Permitted
At-home Blood Test
MONTHLY
FLEXIBLE
SUBSCRIPTION
Get 25% off
$79.00
$59.25
+ Shipping and Tax
Painless At-home Collection
Ships within 1 business day
Free pick-up from your home
Results <48hrs
Unlimited Personalized AI Insights
Your health data stays private.
Get 25% off
$79.00
$59.25
+ shipping & tax
Easily Skip or Cancel Anytime
30-Day Money Back Guarantee
HSA/FSA Eligible
Less than 1% of customers use our Money-Back Guarantee
The collection process is easy and painless.
“The panel itself makes consistent monitoring of key bloodwork simple and straightforward, and I can count on fast and accurate results every month. Overall an excellent experience that I expect to continue to use for years to come.”
by Jon R.
Verified on Trustpilot
97%
Enjoyed the
collection
91%
Learn something
new
85%
Made changes
to their lifestyle.
93%
Recommended
Rythm
Do I have to test monthly?
We’re a monthly subscription, but you have full flexibility. You can skip up to 90 days at a time or cancel anytime directly from your Rythm dashboard. We typically recommend completing at least 3 tests to establish a more accurate baseline before skipping. That said, you won’t be charged for any months you choose to skip.
Can I cancel my subscription without fee's?
Yes, you can cancel anytime without any fees.
How often is best to test?
We recommend testing every month, but you’re free to skip up to 90 days between tests if you prefer a more quarterly cadence.
Order and delivery details
Kits ship within 1–2 days of placing your order. You’ll receive a tracking email once it ships, and delivery typically takes about 2 business days (around 4 days total from order to arrival).
Do you sell or share my health data?
No, Rythm Health does not share or sell your information to anyone. Your health information is protected under strict HIPAA guidelines and is only used to process your testing and provide your results. We will never share your data with a third party without your explicit consent.
What our customers are saying
4.8 stars • 10M+ results delivered
LABOR DAY SALE • 25% OFF
The World’s
Easiest Blood Test
HIPAA
Compliant
FDA
Cleared Device
CLIA
Certified
CAP
Accredited
CLEP
Permitted
At-home Blood Test
MONTHLY
FLEXIBLE SUBSCRIPTION
SUBSCRIPTION
Get 25% off
$79.00
$59.25
+ Shipping and Tax
Painless At-home Collection
Ships within 1 business day
Free pick-up from your home
Results <48hrs
Unlimited Personalized AI Insights
Your health data stays private.
Get 25% off
$79.00
$59.25
+ shipping & tax
Easily Skip or Cancel Anytime
30-Day Money Back Guarantee
HSA/FSA Eligible
Less than 1% of customers use our Money-Back Guarantee
The collection process is easy and painless.
“The panel itself makes consistent monitoring of key bloodwork simple and straightforward, and I can count on fast and accurate results every month. Overall an excellent experience that I expect to continue to use for years to come.”
by Jon R.
Verified on Trustpilot
97%
Enjoyed the
collection
91%
Learn something
new
85%
Made changes to
their lifestyle.
93%
Recommended
Rythm
Do I have to test monthly?
We’re a monthly subscription, but you have full flexibility. You can skip up to 90 days at a time or cancel anytime directly from your Rythm dashboard. We typically recommend completing at least 3 tests to establish a more accurate baseline before skipping. That said, you won’t be charged for any months you choose to skip.
Can I cancel my subscription without fee's?
Yes, you can cancel anytime without any fees.
How often is best to test?
We recommend testing every month, but you’re free to skip up to 90 days between tests if you prefer a more quarterly cadence.
Order and delivery details
Kits ship within 1–2 days of placing your order. You’ll receive a tracking email once it ships, and delivery typically takes about 2 business days (around 4 days total from order to arrival).
Do you sell or share my health data?
No, Rythm Health does not share or sell your information to anyone. Your health information is protected under strict HIPAA guidelines and is only used to process your testing and provide your results. We will never share your data with a third party without your explicit consent.
What our customers are saying